Our approach to fresh produce
We want your order to match its description and arrive in an appropriate condition. Because wheatgrass is perishable, we generally do not accept a change-of-mind return of correctly supplied fresh produce. This does not exclude or limit remedies available under applicable consumer law for defective, unsafe, damaged, missing, incorrectly supplied or otherwise non-conforming goods or deficient service.
Report an issue
Contact us promptly after discovering an issue, preferably while the product and packaging are still available to inspect. Share your order number, the item and quantity affected, when it arrived, and a short description. Clear photographs can help us assess condition and delivery damage; an unboxing video is not a mandatory condition for raising a genuine concern.
Please follow the supplied handling instructions and explain any relevant storage or delivery circumstances. Do not consume produce that appears unsafe. Do not send fresh produce back without instructions; a physical return may be unsuitable or unnecessary.
Assessment and resolution
We will review the order, delivery information and available evidence fairly and tell you the outcome and next steps. Depending on the issue and applicable rights, the resolution may be a replacement, refund of the affected amount, another remedy you agree to, or an explanation if the request is not accepted. A support ticket by itself is not confirmation of a refund.
Where the store or its delivery service is responsible for a covered problem, we will consider relevant delivery charges as part of the resolution. We will not impose undisclosed fees or require you to give up statutory rights to obtain a remedy.
Order cancellation and changes
Request changes or cancellation as early as possible from your account or through support. Eligibility depends on payment status and whether growing, preparation, packing or dispatch has begun. The account may allow an eligible unpaid order to be cancelled directly. A paid order requires a support review; cancelling a schedule or submitting a request does not automatically reverse a payment.
A change-of-mind cancellation may not be possible after fresh produce has been prepared or dispatched. We will explain the options for the particular order. If the store cannot fulfil an accepted order, we will contact you about an appropriate replacement, a revised arrangement you accept, or a refund for the unfulfilled purchase.
How approved refunds are handled
For an approved refund, we will confirm the amount and initiate processing using the original payment method where supported. For cash on delivery or another case where that method cannot be used, we will agree a suitable verified alternative. We will tell you when a refund is initiated and provide a reference where available.
Bank, payment-network and provider processing can affect when an initiated refund appears. We will communicate the expected timing for your case and assist if it is delayed; applicable legal timelines continue to apply. Never pay an extra fee or share an OTP, CVV or password to receive a refund.
Offers and complimentary trays
Any refund is based on the amount actually paid and the part of the order affected. A complimentary tray does not have a separate cash purchase price. We will consider how an offer applied when resolving a partial cancellation or refund, without removing your rights if a complimentary item itself is damaged, unsafe or incorrectly supplied.
The first-order 1+1 offer and subscription pricing are separate. Offer eligibility is checked against the signed-in customer account and stock at checkout. An advertised offer does not guarantee inventory or a delivery slot.
Subscriptions and payment problems
Pausing, skipping or cancelling a delivery schedule changes that saved schedule; existing confirmed orders are unchanged. A schedule does not automatically debit your card. Any request concerning an already paid order is reviewed separately.
If a payment appears deducted but the order is not confirmed, check your account and contact support with the transaction reference before paying again. A payment received after an order was cancelled needs review; it does not automatically reopen the order. Clearly labelled test-mode transactions do not move real money.
Contact and consumer rights
Contact Detoxleaf using the Contact page or your account Support section, or call or message +91 87961 59077.
Use account support to keep the request linked to your order. We will communicate the handling of your complaint in accordance with applicable requirements. Nothing on this page prevents you from using a remedy or grievance mechanism available under applicable law.
LET’S MAKE THINGS CLEAR
A question about this policy?
Contact customer care about an order, delivery or privacy request. Keep your order reference handy; never share a password or payment OTP.