Delivery coverage
Delivery is available only to the PIN codes currently accepted by the store. Enter your six-digit PIN on the product page or at checkout to check service coverage, charges, available dates and slots. A saved address or waitlist request does not itself confirm coverage or reserve a delivery.
Delivery fees and dates
The delivery fee and selected date and time window are shown during checkout and on the saved order. Any applicable tax and discount are included in the final order calculation. There is no general free-delivery promise or same-day delivery guarantee unless specifically stated for your order.
Slots depend on actual coverage, harvest availability and capacity. A subscription records a preferred schedule; a future delivery is confirmed only when its order is accepted. Check the delivery details each time you place an order.
Order preparation
Wheatgrass is fresh produce. Orders are allocated to available farm batches and prepared according to harvest and packing readiness. Product photographs are illustrative; natural appearance may vary without changing the described product. A tray is listed at 1.25 kg; this is not a guarantee of juice yield.
Please check your contact information, full address, building or access instructions, PIN and selected slot before ordering. Contact support promptly if a correction is needed. An address change may require another availability or delivery-charge check and may not be possible after dispatch.
Receiving your order
Arrange for you or a person authorized by you to receive the order during the selected delivery window. Keep the contact phone available and provide reasonable access instructions. Inspect the package and products when they arrive and follow the supplied care and storage instructions.
If an item is wrong, missing, damaged or appears spoiled, contact us promptly with your order reference and a description. Photos of the product and packaging help us assess the issue, but we will not automatically reject a genuine concern simply because a particular photograph or unboxing video is unavailable.
Delays and missed deliveries
Weather, traffic, access restrictions, harvest conditions or operational issues may affect a delivery window. If a material change is needed, we will use the contact details on the order to communicate the available next steps. Contact support if your order has not arrived as expected.
If delivery cannot be completed because the recipient cannot be reached or the address is inaccessible or incorrect, the team will review what happened and discuss available options. Any additional redelivery charge must be disclosed and agreed before a further delivery is arranged. This does not remove your rights where the problem is caused by the store or delivery service.
Tracking and delivery updates
Sign in to Track Order or your account to see the updates recorded against your order. Stages may include confirmed, growing, packed, out for delivery and delivered. These are operational status updates, not a live GPS map or an exact arrival-time guarantee. Transactional email updates depend on the email contact details supplied.
Freshness and delivery concerns
Follow the handling and preparation instructions supplied with the product. Do not consume produce that appears spoiled or unsafe; contact us for help. Eligibility for a replacement or refund is assessed under our Refund and Cancellation Policy, with applicable consumer rights preserved.
Contact
Contact Detoxleaf using the Contact page or your account Support section, or call or message +91 87961 59077.
Share your order number and delivery PIN when asking about an existing delivery. Please do not send payment passwords, OTPs or complete card details.
LET’S MAKE THINGS CLEAR
A question about this policy?
Contact customer care about an order, delivery or privacy request. Keep your order reference handy; never share a password or payment OTP.